Refund Policy

RETURNS

There is a 3 days return policy within Lagos and 5 days outside Lagos  on all items purchased from Megakids America ltd. This begins to count from the day you receive delivery of the item, not the day you notify us of intention to return. At the lapse of the 3 or 5 days, we will not be able to accept the item for refund or exchange. 

Items eligible for return or exchange must be unworn, unused, un-assembled (furniture/gears), unopened (electrics and toys) and must remain in same condition as customer received it with original packaging clean and intact. Items not eligible for returns include personal use items such as soaps, deodorants, make-up, opened electrics, opened furniture and inflatables such as balloons. Electrics, Furniture/gears that have been opened, dismantled or assembled prior to request for return will NOT be accepted back. Safety gates and accessories are not eligible for return if they have been opened for whatever reason. If unopened & inspected to be intact, we will only issue store credit but not cash refund. It is important that customers read product description carefully before placing orders, ask questions and inspect your packaging before paying dispatch. We reserve the right to determine other items not listed in this policy as ineligible for return/exchange. 

In addition, customers who reject delivery of their orders because of reasons personal to them, will receive refund value of the products purchased only. Delivery fee is non refundable in this instance. 

To complete your return, we require a receipt or proof of purchase. Either email us the details or fill the form at http://megakidsholdings.com/return-add

Please do not send your purchase back to us without contacting us or initiating an online return form. Also be informed that customer bears cost of return shipping. If you will like to have our courier team pick up your return, please let us know. Applicable return cost still applies.

In the event that a return is necessary due to a proven error on our part, we will investigate thoroughly and work with the customer to complete such return or offer an exchange at no shipping cost.

REFUNDS

In the event you request refund, the same 3-5 day policy applies. This means that the item must reach us within stipulated days. Once your return is received and inspected, we will send you an email/call to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed and funds deposited to the original method of payment within 3-5 business days depending on your bank. Please note that there will be a charge of applicable 'bank charges' deducted from refunds that are not as a result of our error. 

If you received any discount towards your purchase and had to return any item from the purchase, the value of the discount will be deducted from your refund. 

MISSING REFUNDS

We implore the customer to check their bank account or statements and allow up to 3 business days for refund to show up in their account. Also, call your bank to see if it is still being processed. Many banks process reverse transfers for up to 3 business days. Please ensure that you provide us with correct account information. If you’ve done all of this and you still have not received your refund yet, please contact us at info@megakidsamerica.com

EXCHANGES

We will gladly exchange an item for another if requested within our returns policy. Customer pays for cost of return shipping. Exchanges due to proven error from our part will be at no shipping cost to the customer. If you have multiple items in your order and you return one of them, you will forfeit your shipping cost as it will go towards the items you have accepted. To have the one returned item replaced, you will have to pay another 2 way shipping cost (cost to bring you a new item & cost to return the old one). Similarly, if an item is rejected out of multiple items, customer will have to pay for cost of reverse delivery. Reverse delivery charge is equivalent to your initial cost of shipping. This is necessary as our courier partners charge us cost to return the returned item to our location. Please review your orders before placing them and make sure you double check on sizes/ designs desired and select everything you need at once. For all exchanges, send us an email at info@megakidsamerica.com or fill the form Fill returns form here

SHIPPING

Customers will be responsible for paying shipping costs on accepted and returned items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you are requesting exchange, you will have to pay additional shipping cost.

Transit times for your exchanged/return items may vary depending on your location. If you use our courier service, be sure to receive your exchange item within 1-2 business days within Lagos and 3-5 business days outside Lagos.

Megakids will not be liable for missing or undelivered items/orders due to incomplete address/phone numbers. We ask that you update your address/contact once you place your orders.

The above outlined policy is to ensure fairness to all customers across the board. Megakids reserves the right to make modifications to this policy without prior notice.