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FAQ

Who are we?

Megakids Holdings (Megakids America Limited) is a Nigerian-American brand fully registered both in Nigeria and United States. Megakids Holdings operates fully in Nigeria. We offer variety of children's needs from infancy to age 16. Through our business affiliation with famous US companies, we are proud to stock genuine US brands at affordable prices. We offer both wholesale and retail. 

Where are we Located?

We do not have a physical store for retail shopping. We have created this website to enable our clients shop with ease from the comfort of their homes. Our warehouse is on Lagos Mainland. We ship all our products from our warehouse in Lagos

I own a store/business and want to buy bulk

Bulk purchases as defined by Megakids is a transaction in excess of 300 000 Naira and each item must be in multiples. Any transaction total less than this can be completed on our website. For bulk purchase plans, please call our numbers for further details.

How can I reach you?

We can be reached at 08099487825, 09021838948 or 08100215023. All our lines are available on WhatsApp. We are social on twitter @megakidsholdin1. Instagram @megakidsnaija, facebook @megakidsnaijababy. You may fill out a contact form as well to reach us via email.

Payment

Full prepayment is required on all orders. Our bank details can be found on your online invoice or you may call us to get the details.

How do I know wholesale price

We have currently suspended wholesale due to unstable Forex. We will update this link once we begin offering wholesales again. You may however choose to become a registered affiliate.

Can I pick up my order?

We allow pick up of only heavy items larger than 10kg. An appointment has to be scheduled with one of our staff. We do not accept cash payment at pick up, our pick up times does not exceed 3pm on any day you arrange with us. 

Do you offer product set-up/assembly?

Yes, we are finally happy to provide this service within Lagos only. Please call any of our lines to schedule assembly of your cribs and gears for a fee. You can request our written contract for review prior to scheduling your appointment. 

How do you handle damages

Items reported damaged by customer either by weather, handling or storage will be reviewed on a case by case basis. Generally, compensation will vary depending on product and circumstances. Please report any issue to us promptly within your return window. 


Missing Parts

We understand that you may not set up your gears immediately when you purchase them. We implore you to do so within 30 days. Complains of loss or missing part will not be borne by Megakids beyond 30 days. This is simply because manufacturers mostly provide replacement parts for free only within specific timeframe and we may actually not have your specific gear design in stock any longer. If we will be providing you replacement part beyond 30days, there will be a charge associated and cost of delivery will be borne by the customer


Store Credit

In the event that we hold your money with us for one reason or the other, we implore you to keep evidence of credit balance for your future use. Such evidence can be in form of : credit note, chat exchange showing Megakids' information or your personal receipt with date of bank payment to do a trace. We also request that you do not delay using your store credit beyond 180 days. Any credit beyond 180 days will be forfeited. If you feel like you will not be able to meet this requirement, please ask us for refund. We will process your refund based on our refund policy. 

Pricing Policy

Our prices fluctuate a lot. We encourage you to keep in touch on our website. We drop prices on random items from time to time. Some of these are unannounced. When the time lapses for each promotion especially on our website, we will not honour the price any longer. In all cases, our website prices prevails over any other listed prices on sales jingles, adverts, social media posts and so on.

Returns & Exchanges

Items eligible for return are accepted 3 days within Lagos and 7 days outside Lagos. Your return window starts from the day we deliver to you. You can initiate a return by calling or sending us an email at info@megakidsamerica.com. Items eligible for return must be unused, packaging must remain intact, furniture must be unopened or not assembled. We do not accept return of furniture that has been opened. Item must remain in exact condition as delivered. When return is approved, you can use our delivery partners. We will charge you return fee equivalent of your delivery fee. If using your courier, please provide us details of the shipment and make sure it is delivered directly to our office. We will not be liable for missing packages or packages delivered outside of your return window. If a refund is requested, it will be processed after your returned item reaches us. Similarly if a replacement is needed, the timeframe for exchanges is same as returns. Customer is responsible for requesting/initiating exchanges and keeping to timeframe . We will not be responsible for counting days for customers. The exchange item will be sent to you once we receive the returned one. If using our courier partners, a two way delivery charge will apply to exchanges except such mistake requiring the exchange is from Megakids America  Ltd.

Layaway

If we offer layaway on any product(s), the terms is mostly 2-4weeks. We will communicate the maturity date with you at the time of your purchase. It is the customer’s responsibility to remember the maturity date and pay in full. A 50% deposit is mostly required with balance paid in full by maturity date. Failure to meet layaway maturity deadline will attract minimum NGN2000 charge. Similarly, a NGN2000 charge will be applied if customer decides to cancel layaway or change items within Layaway.

Warranty

We will occasionally carry products that have manufacturer warranty. To file a warranty claim, you must present us a copy of your original receipt. bank statements, email or chat evidence will not be accepted. We will test your product and follow applicable warranty protocol as necessary. Customers will be responsible for the 2 way delivery cost of the product.